US Credit Card & Bank Account Consumer Complaints

500 records · updated 2026-07-20

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This dataset contains consumer complaints filed with the Consumer Financial Protection Bureau (CFPB) about credit card and checking/savings account products. Each record includes the product category, the specific issue reported, the company name, the state where the complaint originated, and the company's response status. The data is refreshed weekly and reflects complaints as they are processed by the CFPB.

Access the dataset as CSV or JSON for direct integration into analysis tools, dashboards, or research pipelines. The CFPB receives tens of thousands of complaints annually across these product categories, making this a rich source for tracking emerging issues, company response patterns, regional trends, and product-specific problem clusters. Researchers can identify systemic issues across institutions; fintech teams can benchmark their own products against competitor complaint volumes and resolution rates; journalists can surface company-specific trends or emerging consumer pain points for reporting.

→ See the analysis: rankings and trends from this data

Fields

complaint_id, date_received, product, issue, sub_issue, company, state, company_response, timely

Sample — first 25 rows

Previous snapshots

Each refresh keeps a dated copy, so a link you cite stays valid.

• 2026-07-18